We’re hiring a General Manager to lead Customer Service and Warehouse operations for a growing import/distribution business. This role is all about people, process, and performance
Responsibilities
* Lead & manage a 10-person ops team (incl. 2 supervisors)
* Ensure smooth, compliant delivery of daily outbound goods out
* Drive improvements in structure, process, and team culture
* Partner with 3rd-party HR on people strategy & policy and delivery
Requirements
* Proven experience managing ops teams (warehouse/CS)
* Strong people manager with a structured, process-led approach
* Exposure to HR processes or qualifications a plus
* Comfortable in a warehouse setting with a corporate mindset
* Sector background flexible – it’s about the person
Offer
* Salary + 5–10% bonus
* 28 days holiday (incl. bank hols)
* Pension + optional private healthcare