Job Description
Job Title: Digital Project Manager
Location: Surrey
Reports To: Head of Group
Number of days in office: No set dates unless requested by manager.
Contract length: End of March 2026
Day rate: £292 p/day (Inside IR35)
Purpose of the Role
The Digital Project Manager will have overall ownership of project delivery — managing either in-house initiatives or partner-led projects within defined timelines and budgets. The role requires strong experience in change management, vendor management, and familiarity with quality management systems (QMS) and ISO 9001 standards. The successful candidate will ensure projects are delivered efficiently, driving value and continuous improvement.
Main Responsibilities
* Review and oversee projects (partner-led or in-house), engaging with relevant business stakeholders.
* Facilitate and monitor projects using lean methodologies, tools, and best practices to improve productivity.
* Conduct and implement quarterly business reviews with partners to evaluate performance and identify improvements.
* Develop a value delivery framework to ensure measurable outcomes from both partner-led and internal projects.
* Proactively review projects on a weekly basis to identify potential risks or issues early and prevent escalation.
* Manage the people supply chain by identifying key resource needs in advance and supporting resource planning.
* Collaborate with the PMO team to enhance delivery techniques, governance, and documentation standards.
Requirements for the Role
Essential Skills and Experience
* Extensive experience using Agile/Scrum methodologies and product-centric delivery (MVP approach).
* Understanding and practical application of DevOps principles, CI/CD, and automation in delivery workflows.
* Proven ability to manage end-to-end project delivery, including demand/supply planning, resource fulfilment, and financial processes.
* Demonstrated capability to drive innovation and efficiency within project teams.
* Experience collaborating with cross-functional and distributed teams, including virtual and remote work environments.
* Strong analytical thinking with the ability to anticipate issues and identify effective solutions.
* Excellent communication, facilitation, negotiation, and stakeholder management skills.
* Experience using project management tools such as JIRA is preferred.
Success Indicators
* Effective and proactive management of projects and programs with a strong focus on risk mitigation and dependency tracking.
* 100% compliance with operational and contractual requirements verified through periodic reviews and audits.
* Implementation and testing of business continuity plans (BCP), ensuring readiness and compliance.
* Strong collaborative relationships with internal teams and external partners.
* Consistent ability to manage multiple projects and deliver results to tight deadlines.
* Demonstrated enthusiasm and drive for digital transformation and eCommerce initiatives.
Key Relationships
* Regional and European business process and support teams.
* Subsidiary and partner management teams.
Scope:
* Approximately 30 key communication partners across European subsidiaries and operational functions.
Education and Qualifications
* Educated to degree level or equivalent experience.
Skills and Attributes
Essential:
* Strong business acumen and commercial awareness.
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal abilities to engage effectively across teams.
* Ability to work independently and collaboratively in complex environments.
* Flexibility and adaptability in a fast-changing business context.
* Proven experience in delivery excellence, managed services, and development projects.
* Strong people management and stakeholder relationship skills.
Desirable:
* Experience with SAP Hybris and/or Adobe Experience Manager (AEM).
* Ability to speak a second European language.
Experience
Essential:
* Minimum 3 years’ experience in eCommerce, retail, or a digital project management environment.
Desirable:
* Over 10 years’ experience in project and vendor management, with exposure to QMS and ISO 9001 standards.
Working Hours
* 37.5 hours per week.
* Occasional evening or weekend work may be required for project deadlines or emergencies.
Role Context
This role operates within a fast-paced, dynamic environment where processes and priorities evolve rapidly. The successful candidate will stay informed of new technologies and industry trends, assessing their impact on business operations to drive innovation and continuous improvement.