Customer Service Advisor
Location: Hemel Hempstead / Watford
Hours: 37.5 hours per week, Monday to Friday
About the Role:
We're looking for a friendly and organised Customer Service Advisor to join a busy customer service department, helping deliver an excellent experience to our clients at every stage, from onboarding and quoting through to invoicing and ongoing support.
What you'll be doing:
Supporting onboarding of new clients alongside the Customer Service and Sales teams
Managing incoming customer communications via phone and email promptly and professionally
Updating and maintaining customer information using internal systems
Coordinating with sample reception and analytical teams to meet client requirements
Providing first point of contact for customer queries, escalating internally when needed
Preparing quotations within approved limits
Handling logistical queries and managing subcontract services if required
Producing customer reports, receipts, and invoices accurately
Building and maintaining strong relationships with customers, ensuring they receive top service
Resolving customer complaints by following company procedures until fully satisfied
Working independently to meet agreed targets and support continual team improvementsWhat we're looking for:
Strong organisational skills and ability to prioritise workload effectively
Excellent written and verbal communication skills
A professional and friendly telephone manner
Experience in a customer-facing role, preferably in a fast-paced environment
Good IT skills, confident using Microsoft Office (Word, Excel, Outlook)
High attention to detail and accurate data entry
Positive and flexible approach to change and new challenges
Ability to work well in a team and collaborate with others
Experience with account management is a bonus but not essential
Ability to manage pressure and meet deadlines
Driver and able to commit to working between the Hemel and Watford officeWhy join us?
You'll be part of a supportive and dynamic team that values great customer service and continuous improvement. If you enjoy solving problems, building relationships, and working in a fast-moving environment, this could be the perfect role for you