Job Description
About the team:The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. What you will be doing:As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Chatham Branch.
Your responsibilities will include:Building rapport face to face with our customers in a busy branch environmentAccurately processing transactions and amendments on various types of savings accounts, such as:Deposits and withdrawalsFaster payments/CHAPSAmending account/customer detailsRegistering bereavements/Power of attorneysHandling large sums of cashOpening new savings accountsCarrying out the daily banking within the branchOverseeing G4S cash collections and deliveriesIdentifying and supporting our vulnerable customersSupporting customers wishing to provide feedback or raise a complaint The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a vari...