Job Description
Job Summary
As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You'll be at the heart of a team that values innovation, agility, and cross‑functional collaboration, making a meaningful impact on Chase’s payment strategy and customer experience.
Job Responsibilities
* Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase’s product and business objectives.
* Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase.
* Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal.
* Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network‑related initiatives.
* Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase.
* Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase’s interests.
* Represent Chase at industry forums and partner events, strengthening Chase’s reputation as a leader and innovator in payments.
Required Qualifications and Skills
* Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role.
* Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management).
* Manage cross‑functional initiatives with high business impact.
* Communicate effectively with strong written and verbal skills.
* Resolve issues and escalations to closure with structured root cause analysis and follow‑ups.
* Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.
Preferred Qualifications and Skills
* Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution.
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans.
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