Float Medical Assistant I – Attleboro/Taunton
POSITION TITLE: Medical Assistant I
REPORTS TO: Director of Nursing and Clinical Services
FLSA Status: Non-Exempt
The MA I will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. He/she works under direct supervision of the RN and Lead MA. The Medical Assistant I actively supports, promotes, and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.
Core Responsibilities
* Works in collaboration with the Primary Care Team to ensure optimum patient care.
* Accurately measures and documents vital signs according to patient need and written protocol.
* Documents chief complaint accurately and briefly.
* Provides assistance with patient exams.
* Provides set up of all necessary supplies and equipment.
* Instructs and assists patients in collection of specimens.
* Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing.
* Participate in data collection efforts to ensure diversity is captured for quality improvement efforts.
* Serves as a patient advocate.
* Fosters a welcoming and inclusive environment in the clinic by treating all patients and team members with respect and dignity, regardless of race, ethnicity, gender, sexual orientation, socioeconomic status, or disability.
* Willing to maintain a special project within his/her scope of function and knowledge.
* Assumes responsibility for exam room cleanliness and safety.
* Stocks supplies and patient literature in patient exam rooms.
* Prepare, decontaminate, sterilize and disinfect medical instruments, operate autoclave and procedure tray setup.
* Cleans and organizes the clean and dirty utility rooms.
* Orders and maintains inventory of supplies.
* Has the knowledge and ability to function at the front desk: appointment booking, check in/check out, and answering phones.
* Demonstrates self-direction and motivation in activities which enhance patient care.
* Anticipates new problems and is part of the problem solving process.
* Required to work evening, weekends and holiday rotation; and rotate between Manet Sites as needed.
* Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing.
* Performs proficiency testing according to POC protocol as least yearly on all test trained to perform.
* Adheres to the POC quality control policies and documents all quality control activities (QC Log Sheets, Outliers Log Sheets).
* Follows and documents the POC corrective action policies and procedures whenever test systems are not within the lab’s established acceptable levels of performance.
* Participates in patient care audit and quality assurance program.
* Performs all maintenance required according to established POC protocol.
* Maintains POC testing area and equipment in neat, orderly condition.
* Correctly tracks laboratory reports according to established protocols.
* Understands all record retention requirements of POC.
* Follows all established POC safety protocols.
* Monitors day to day operations of required POC testing and report concerns.
* Escalates and documents problems through proper channels in accordance with Manet Compliance Programs.
* Ensures proper disposal of contaminated materials and specimens.
* Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
* Participates in staff and site meetings on a regular basis.
* Flexible and willing to work at all sites when needed.
* Performs other job-related duties as required or assigned.
Minimum Skills, Experience and Educational Requirements
1. High School Diploma or equivalent.
2. Graduate of Certified Medical Assistant Program.
3. Preferred 1-2 years of experience as a medical assistant.
4. Current CPR certification.
Required Certifications and Licenses
See above
Critical Demands of the Job
* Manage multiple requests and prioritize appropriately;
* Ability to function in a faced paced setting with a variety of patients and staff;
* Attention to details and prompt follow up;
* Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight; and,
* Excellent organizational and interpersonal skills.
Working Conditions
* Works in well-lighted environment with comfortable surroundings.
* Stressful at times due to competing demands, including attention to multiple patients and staff.
* Will comply with all applicable laws and will cooperate with the Manet Community Health Center compliance program rules and regulations.
Required Availability
May be required to work a rotating schedule at various Manet Sites as the department requires. This includes evenings, holidays and weekends.
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