Description This is a great opportunity for a governance-focused leader who wants to play a pivotal role at the heart of Mortgage Policy & Risk. As Governance & Planning Lead Product Manager, you’ll sit within the wider Policy & Risk team and take ownership of core governance and planning activities that underpin effective risk management across the mortgages estate. You’ll play a critical role in ensuring senior forums and committees are well-supported with clear, high-quality insight, while also leading a range of essential support activities that enable the wider team to operate effectively, compliantly, and efficiently. You’ll work closely with senior stakeholders across the business, including first, second, and third line, providing structure, assurance, and forward-looking focus across governance, controls, and regulatory activity. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing Role overview This is a fast-paced and highly visible role that requires strong organisational skills, sound judgement, and effective stakeholder management, alongside the confidence to operate credibly with senior leaders. Risk Forum & Committee governance You will be responsible for leading the governance of Risk Forums and Risk Committees, creating and coordinating high-quality papers that are accurate, concise, and focused on key risks, decisions and outcomes. This includes owning end-to-end agenda planning, paper coordination and approvals, and working closely with paper authors and senior stakeholders to ensure materials meet governance standards. You will attend forums and committees to provide effective governance oversight, offer challenge where appropriate, and ensure actions and decisions are clearly captured and followed through. Third Line of Defence (3LoD) review management You will act as the central point of coordination for Third Line of Defence reviews, managing engagement with review teams and supporting the business throughout the review process. This includes ensuring clear and timely provision of evidence, coordinating effective responses to review findings, and maintaining appropriate oversight of management actions. You will also track review outcomes and emerging themes to support continuous improvement across Mortgage Policy & Risk. Control assurance and issue oversight You will coordinate control validation activity across the wider mortgages team, helping to maintain strong and consistent control standards. This includes managing local issue processes to ensure risks, actions, and ownership are clearly articulated, tracked, and reported. You will also support the maintenance and governance oversight of End User Computing (EUC) artefacts in line with required standards. Regulatory and governance support You will coordinate relevant regulatory reporting inputs and governance returns, ensuring accuracy and timeliness. The role also includes supporting planning, prioritisation, and reporting across the Policy & Risk team, providing transparency of delivery and maintaining a clear focus on risks and key commitments. Team leadership and collaboration You will oversee a range of support activities delivered on behalf of the wider team, ensuring consistency, quality, and alignment to expectations. You will work closely with colleagues across Risk Partnering, Compliance, Audit, and Business Services to ensure a joined‑up, effective approach to risk management and governance. About you The minimum requirements for this role are: Significant experience in risk governance, policy, or operational risk within financial services Demonstrable experience producing materials for senior forums or committees, with the ability to distil complex information into clear, decision‑ready content Proven ability to coordinate and manage assurance activities, such as internal audit or oversight reviews Strong stakeholder management skills, with confidence engaging and influencing at senior levels Excellent organisational skills, with the ability to manage multiple workstreams, deadlines, and dependencies Experience working within a regulated environment, with an understanding of regulatory and risk management expectations Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Jonathan Worboys, and the main recruitment contact is Jemma Ives.