40 Hours per week£47,000 - £49,000 plus Sodexo rewards and benefitsOn site free gym Job IntroductionWe are seeking an experienced, highly resilient and dynamic General Manager to lead a large, multi-site Defence portfolio delivering a full range of soft FM services, with key operations based at RAF Benson within the Hestia South region. This is a senior leadership role requiring someone who thrives in a fast-paced, high-pressure environment and can confidently manage scale, complexity, and change.You will oversee day-to-day operational delivery across RAF Benson, ensuring contractual compliance, service excellence, strong financial performance, and consistently high client satisfaction.This role requires a visible, decisive leader who can unite and develop large, diverse teams, drive performance, embed a culture of accountability and continuous improvement, and identify opportunities for growth across the contract.Key ResponsibilitiesLead and manage all operational activities across designated Defence sites.Ensure contractual obligations, service level agreements (SLAs), KPIs and compliance requirements are consistently achieved.Drive operational performance, service excellence and continuous improvement initiatives.Manage budgets, labour costs and financial performance to achieve commercial objectives.Build and maintain strong relationships with clients, stakeholders and site partners.Lead, coach and develop department managers and operational teams.Ensure compliance with all Health & Safety, Food Safety and legislative requirements.Support business growth opportunities and additional service offerings.Oversee audit readiness and ensure successful outcomes from internal and external audits.Act as Duty Manager and provide leadership support during weekends and holiday periods when required.About YouYou will be an experienced operational leader with a strong background in facilities management or soft FM services and a proven ability to manage large-scale operations.Essential RequirementsPrevious management experience within the Facilities Management or Soft Services sector.Strong leadership and people management skills.Experience managing employee performance, recruitment, training and development.Excellent communication and stakeholder management skills.Strong financial and commercial awareness.Knowledge of Health & Safety and Food Safety requirements.Ability to analyse operational challenges and implement effective solutions.Competent in Microsoft Office applications including Word, Excel and Outlook.Ability to work independently while leading diverse teams.Desirable RequirementsExperience working within a Defence or military environment.Previous experience in a similar General Manager role.IOSH Managing Safely qualification or equivalent.Food Safety qualification equivalent to Level 3.What we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:Mental health & wellbeing supportEmployee Assistance Programme for personal, legal, and financial advice24/7 virtual GP & lifestyle rewardsDiscounts for you & familyFinancial tools & retirement planCycle to Work & Paid volunteering dayReady to be part of something greater? Apply today!Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications