WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Birmingham or Glasgow office locations.
About this Opportunity
This is an excellent opportunity to join the leadership team within our Economic Crime Prevention (ECP) Operations team in Payments Operations, reporting directly to the Head of Operations. It's an exciting time for us, we're talking about the people, systems/processes, emerging technologies and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes.
You will lead a team of technical ECP subject matter experts delivering proactive support to our ECP operation, key point of contact for ECP Platform to support and influence successful delivery of change, Senior ECP Ops representative on Committees and Forums and work collaboratively with our Risk and Compliance teams in support of the intelligence & data led risk management strategy of Economic Crime Prevention.
Here’s where you’ll make a difference:
* Drive customer and colleague experience across the team
* Deliver Operational Excellence through colleagues, championing a Continuous Improvement attitude
* Work closely and collaboratively with Product Owners and Platform Leads supporting and influencing the delivery of change and transformation across the end-to-end customer journey and the Group Payments Strategy, making recommendations that have a positive short-term and long-term impact on the business.
* Lead in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by with our Risk teams, FCCT and NSM community
* Deputise for the Head of Function
* Play an active role in the extended Payments Operations Leadership Team and contribute to and lead initiatives that span across Payments Operations
* Manage and mitigate risk across the team that you’re accountable for and the wider business
* Nurture positive relationships with internal stakeholders and partners in areas such as Product owners, Risk and Compliance functions and our ECP Nominated Senior Manager Community.
Why Lloyds Banking Group
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that empowers its people to innovate, explore possibilities and grow with purpose.
What you’ll need
* You’ll be a driven and resilient leader, who demonstrates ability to nurture a high-performance culture
* You’ll demonstrate the ability to think strategically and be able to solve complex problems
* You`ll have experience of leading and guiding teams through change & innovation programmes to ensure successful delivery
* You will have a strong technical ECP background and experience of running Technical ECP teams
* You will have relevant product and industry experience, including experience of close working with risk and compliance functions
* You’ll need to be self-motivated with an empowering and encouraging approach, to build trusted relationships with your team and broader partners.
* There’ll be a need to balance conflicting priorities in what is a broad, wide-ranging and senior role.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
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