We are seeking a proactive and organised Helpdesk Coordinator to join the CBRE Facilities Management team. In this role, you will be the first point of contact for incoming service requests, ensuring smooth coordination and communication between clients and engineers. You'll play a key part in delivering excellent service and maintaining operational efficiency.
Responsibilities
* Handle incoming requests via phone, email, and internal systems
* Log and manage service jobs in the CAFM (Computer‑Aided Facilities Management) system
* Allocate work orders to appropriate engineers and monitor progress to completion
* Provide timely updates to clients and internal stakeholders
* Maintain records, generate reports, and manage general administrative tasks
* Assist in compiling timesheets and uploading engineer quotes
* Liaise with contractors to arrange cover as needed
Essential Qualifications
* Strong communication and interpersonal skills
* High attention to detail with a methodical approach
* Ability to prioritise tasks and work under pressure
* Proficiency with Microsoft Office and a willingness to learn new systems
* Team‑oriented with a proactive attitude
Desirable Qualifications
* Previous experience in a facilities or helpdesk environment
* Familiarity with CAFM systems
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. CBRE, Inc. is an Equal Opportunity and Affirmenative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
#J-18808-Ljbffr