Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to £28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients offering cloud services, managed print, telephony, cyber, data and Office 365 applications. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Group Income and Life Insurance Perkbox Personal Development Days Ride to work scheme Exam success rewards Pension contribution Employee Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy