The role of the Deputy Operations Manager is pivotal in supporting the delivery of Primary Health Care across Primary Care Network (PCN) through promoting collaborative working of member practices to provide joined up care as well as supporting the line management of all Additional Role Reimbursement staff.
Main duties of the job
Main duties of the job
• Work with the PCN CD(s) and member practices to assist in the delivery of the requirements of the PCN DESs, including working to specified timelines. This will include support with communications with Commissioners, answering queries, and pursuing claims.
• Lead on all new starters to ensure they are full inducted and set up.
• Become fully conversant and knowledgeable on the documentation produced by NHS England on the PCN DES and lead on submitting documentation to the CCG.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Business Management
·Work with the PCN CD(s) and member practices to assist in the delivery of the requirements of the PCN DESs, including working to specified timelines. This will include support with communications with Commissioners, answering queries, and pursuing claims.
·Become fully conversant and knowledgeable on the documentation produced by NHS England on the PCN DES and lead on submitting documentation to the ICB.
·Support the Clinical Director to ensure the smooth running of the Network
·Develop strategic and operational planning processes to support the PCNs objectives
·Support the Clinical Director and or Lead Practice on Contract Management for the PCN
·Responsible for chairing practice management meetings for the PCN
·Develop PCN protocols and procedures, review and update as required
·Act as a central source of financial information for the PCN for the ARRS budget
·Be involved in the management and development of the PCN to include writing business and development plans as required.
·Write policies, procedures and protocols that would apply to the PCN to ensure there is clear guidance, transparency and governance in place.
·Responsible for monitoring PCN performance and achievement and presenting data to the PCN in a timely manner.
·Support with completion of assurance reports as request from the ICB
Workforce and Training
·Leading on recruitment, induction and training of new PCN staff (ARRS) as required. Ensuring inductions programmes are robust and staff are fully integrated into the PCN.
·Line Management of ARRS staff within PCN
·Co-ordinate training and development of clinical/administrative staff where related to PCN activities.
·Responsible for developing and coordinating a skills matrix of existing workforce. Identifying the gaps and training needs for the workforce.
·Oversight and support of supervision meetings across multiple roles, providing feedback and escalation of issues to the Operational Manager.
·Provide operational management to the ARRS services with the PCN, ensuring service level data and patient feedback is auditing/ reported and shared to support promotion and development of services.
·Ensure knowledge of Trust policies and procedures and ensure all staff follow appropriately
·Identify and complete necessary risk assessments
Communication and Engagement
·Engaging with practices, supporting them to work together to be an effective PCN.
·First point of contact for Practice Managers with regard to delivery of Network projects/schemes.
·Promote effective communication within the Network.
·To acknowledge and confirm that all information will be cascaded to the necessary members of staff.
·Contribute to communications being uploaded via social media (provide content). Ensure that all communications are reaching appropriate staff and provide feedback to aid engagement.
·Communicate effectively with other team members – the post holder is to recognise the
significance of collaborative working. Teamwork is essential in a multidisciplinary environment.
·Work with practice to support with PCN Patient Participations Groups and other engagement events.
Service Improvement:
·To identify areas/ services within the PCN that can be developed/ improved, working with the PCN to look for opportunities to share resources.
·Identify Quality Improvement projects to deliver on the PCN priorities
Business Intelligence:
·To be responsible for the production of performance and quality reports within the PCN.
·Feedback / analyse data on behalf of the Network to report to the ICB, Ensure that the PCN and Clinical Director adhere to the governance structure as set out in the Network Agreement.
Person specification
Experience
Essential criteria
1. PCN/ Primary Care Experience
Management
Essential criteria
2. Line Management Experience
Management
Essential criteria
3. Business Management Experience
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Multi-site working
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
4. Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
5. Consider the optimal use of resources through consolidation and specialisation, and
6. Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by The Dudley Group, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
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