Head of Operations
We are looking for a Head of Operations to join the team in this full-time, permanent role based in London. This is an exciting opportunity to play a pivotal role in the launch and growth of a bold new cultural institution, helping to shape a welcoming, safe and professionally run space at the heart of London’s cultural life.
Position: Head of Operations
Location: London
Salary: £50,000 – £55,000 per annum, depending on experience
Hours: Full Time (37.5 hours per week, with some evening and weekend work)
Contract: Permanent
Closing Date: 23:59 on Wednesday 14th January 2026
The Role
The Head of Operations ensures that Ibraaz operates as a safe, professional and welcoming cultural institution. This role leads all aspects of building operations, visitor experience and operational delivery across exhibitions, screenings, talks, performances, workshops, Sofra, Iqra, and the Mussala.
The post-holder is both strategic and hands-on: they design and implement operational systems, manage facilities and compliance, lead the visitor experience teams, and ensure that all public activities, from an intimate discussion to a full concert run seamlessly.
Working closely with the Director of Finance & Operations, Programme team, Events Producer and Communications, the Head of Operations sits at the heart of the institution’s daily functioning and long-term planning.
You will:
* Lead the development, implementation and refinement of all operational systems, procedures and standards
* Oversee institutional risk management, compliance monitoring and incident reporting
* Chair regular operational planning meetings with programme, events, communications and visitor experience teams
* Act as the lead for building operations, overseeing maintenance, facilities contracts and relationships with landlords and contractors
* Ensure full compliance with health & safety, fire safety, access standards, licensing and safeguarding requirements
* Line manage the Visitor Experience Manager, Duty Manager and any future volunteers
* Manage operational budgets, procurement, contracts and service level agreements
* Support the smooth delivery of evening and weekend events and public programmes
About You
We are seeking an experienced, organised and people-focused Head of Operations who thrives in a public-facing cultural environment and is committed to excellence, inclusion and hospitality.
You will have:
* Substantial experience managing operations within a cultural venue or comparable public-facing environment
* Strong working knowledge of health & safety, fire safety, licensing, safeguarding and building compliance
* Experience managing staff and volunteers at multiple levels
* Confidence in operational planning for exhibitions, events and public programmes
* Excellent organisational, communication and problem-solving skills
* The ability to make clear decisions under pressure and manage complex workflows
* A strong commitment to inclusion, accessibility and visitor care
The Organisation
Opened in October 2025, Ibraaz is a platform dedicated to highlighting art, culture and ideas from the Global Majority. Ibraaz aspires to be a brave space unafraid to address the issues of our time and envision a more hopeful future through the work of artists and thinkers – telling new stories, rethinking systems, and forging connections across borders.
Rooted in London yet globally attuned, the dynamic, multidisciplinary programme takes place across six floors of a striking 10,000 square foot Grade II listed building at 93 Mortimer Street. Through exhibitions, talks, screenings, music nights, and a residency structure for its library, café and bookshop, Ibraaz will bring communities and ideas together.
To Apply
Please send your CV and cover letter to jobs@ibraaz.org, along with any supporting information if you wish. Applications may be submitted as a PDF or Word document.
The deadline for applications is 23:59 on the 14th January 2026. Please note that the advert may close earlier if we receive a high volume of applications, so early submission is advised to ensure your application is considered.