Job Description
Service Managers are high value, organisational leaders at the forefront of core service delivery, professional standards and improvement. Service Managers will be subject matter experts in their professional discipline and engage with the extended CLT on performance, key service developments, opportunities for improvement and support a high-performance culture.
Service Managers will collaborate with each other and the extended leadership team to ensure the development of integrated, progressive service models that minimise waste and maximise impact, exploit the potential of partnership and provide best value for customers/service users.
Service Managers will be responsible for designing services, informed by customer insight, and deploying available resources to deliver outstanding customer service to communities across Moray consistent within the Councils strategic priorities and ambitions.
Service Managers will drive the continuous improvement of services and enhancing service performance through the design and deployment of new systems of work, processes, developing skills and new technologies.
Service Managers will be confident in their own ability and ambitious to find the best solution and put citizens/customers/service users first with every interaction, every task, every transaction, every time.
Service Managers will enable staff to deliver for customers/service users by building capacity, capability and confidence of the team to deliver outstanding services that are valued by those customers/service users.
Service Managers are people managers and will create an environment where staff are highly engaged and energised and so able to give their best; supporting staff to appreciate their personal contribution to the team and wider organisational performance enabling every individual respond to the changing demands of their role as customer needs and service models evolve.
Service Managers will encourage a work culture of continuous learning, information sharing, and professional development.
Responsibilities
1. Provision of operational HR service
2. Pay and reward, grading/reviews, equal pay and equalities
3. Local conditions of service and employment legislation
4. End to end employment practice
5. Corporate planning and change
6. Employee Relations, consultation and collective bargaining
7. Employment Administration
8. Section Management
9. Moray Management Methods
The Individual
Core Competencies:
10. Citizen/customer focused
11. Stakeholder engagement and advocacy
12. Highly relational and effective communication
13. Ability to build and maintain strong and effective relationships/partnerships with policymakers, community leaders and partners
14. Creates a compelling vision and leads change impactfully
15. Strong decision making and problem-solving skills
16. Technologically aware
17. Effective programme leadership
18. Inspiring, enabling and develops others
19. Enables and delivers high performance
20. Financial, operational and business acumen
21. Entrepreneurial
22. Promotes innovation and best practice
We want Service Mangers to demonstrate the following behaviours and competencies:
23. Seeks ambitious outcomes
24. Solution orientated
25. Making a positive impact
26. Use initiative to lead and take ownership on delivering the organisation’s objectives
27. Self manage
28. Take responsibility for own learning and development
29. Be self motivated
30. Be passionate
31. Be resilient to cope with difficult situations
32. Take the lead in setting stretching objectives
33. Live the values of integrity, accountability, empathy, humility, resilience, vision, influence and positivity
34. Adept at removing the barriers that get in the way of delivering excellent customer service
35. Ability to create an environment of trust and encouraging dialogue with teams
36. Able to lead, mentor, encourage and empower staff.
37. Ability to take responsibility for own learning and continuous improvement
38. Responsible and accountable for delivery of outstanding performance results
39. From effective partnerships, motivate, enthuse and drive individual and team performance
40. Adept at building appropriate and effective networks to best serve communities
Closing date: 29th August
Starting salary: £71,.80
£37.88 per hour, 36.25 hours per week