About the Role
You will be the key point of contact for students, staff and external partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will play an instrumental role in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work closely with academic staff and other professional service units. If appointed at Shrivenham you will lead on allocating space as part of our timetabling processes.
About You
We are looking for an experienced, self‑motivated administrator with a passion for high‑quality customer service. You should be IT literate, including Microsoft packages and database applications. Preferably, you will have experience of academic administration within a higher education institution and of working with regulations. You should have a high degree of accuracy and attention to detail, excellent communication skills, and proven analytical, problem‑solving and decision‑making skills.
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