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Client:
Genting Casinos
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1db276f387b9
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
To provide a technical support service with regard to machine faults, diagnosis, installations and pre preventative maintenance.
Key duties and responsibilities include:
* Organise technicians within the casino to manage daily service calls related to gaming equipment faults.
* Provide regular updates on regional issues to the gaming product support manager and club management.
* Be the first point of contact for technicians seeking advice on resolving issues.
* Keep internal customers informed about the progress of machine fault resolutions.
* Observe and maintain security procedures related to machine accounting systems, supporting the casino as needed.
* Proactively anticipate and report machine faults to the gaming product support manager.
* Adhere to company SLA targets for gaming equipment repairs.
* Ensure Pre Preventative Maintenance is carried out and records are maintained.
* Ensure technicians comply with health and safety legislation and company procedures.
* Assist with equipment installs and gaming floor moves as the first point of contact in the club.
* Support project work beneficial to technicians.
* Perform any other duties reasonably requested.
WHAT WE OFFER
We offer an excellent salary and a wide range of benefits including:
* Private GP helpline
* Discount portal for retailers, restaurants, leisure, and more
* Life assurance
* Employee assistance programme with 24/7 advice and counselling
* 20% discounted gym membership
* Mental health support
* Family-friendly and wellbeing policies
Flexible benefits* allowing employees to choose the best package for their needs, including:
* Health Cash Plan (company funded at level 1)
* Critical illness cover
* Travel insurance
* Health Screening
Rewards, recognition, development, and events include:
* Genting Academy online learning portal
* Long service awards
* Staff social fund
* Annual Christmas gift
* Social activities such as pub quizzes, awards, and football tournaments
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is a leading leisure business in the UK, committed to outstanding customer service. Part of the Genting Group with 62,000 employees worldwide, we value diversity and inclusion. We support our colleagues and customers and provide adjustments for interviews or work as needed.
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