Are you passionate about helping people get the most out of technology? Do you enjoy observing how people use software and finding ways to improve their experience? Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way. Does this sound like something you want to be a part of? Our client management solution is In-Form by Homeless Link; a charity Case Management system built on Salesforce. We are looking for someone to take a leading role in delivering, developing and embedding this new system working closely with our existing team. The impact you will have You will play a pivotal role in driving the optimisation of our client management solution, and will lead training initiatives, and produce guidance documents to enable the effective system use across the organisation. Key parts of the role include: Supporting colleagues to adopt and use the new system with confidence. Helping to shape and adapt In-Form so it meets our organisation’s needs. Managing and analysing data (currently using Excel) and influencing the tools we use in the future. Playing a central role in developing and managing the system as it evolves. The Details Contract: 12 month fixed term contract Hours: Full time, 37.5 hours per week. Location: Hybrid/ based in one of our main offices across our areas of operation (Oxfordshire, Buckinghamshire and Milton Keynes) with flexibility to travel between offices and work from home. Salary : £37,011 to £40,990 per annum, dependent on experience. Closing date: Monday 22nd September @10.00am Interviews : Will take place week commencing 6th October. About you We are looking for someone who is enthusiastic about technology and passionate about helping others make the most of it. You will be someone who: Can work confidently with people who have a wide range of digital skills, from beginners to experts. Enjoys presenting, training, and supporting colleagues, as well as learning alongside them. Understands how software is designed to work and can find creative ways to adapt it to meet different needs. Is comfortable working with data in Excel—or keen to learn new tools for analysing and managing data. Ability to travel to out other offices/services as needed. Previous experience with Salesforce (ideally as an administrator) or In-Form would be an advantage but is not essential —training and support will be available. Most importantly, we’re not only looking at your technical skills. We value how you learn, how you approach challenges, and how you collaborate with people. What we offer in return Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience. We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA, men, women, and people with lived experience. We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements. Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.