We are looking for an experienced L2 Support Engineer for a 2-month initial contract onsite in Birmingham.
Responsibilities
* Configuring and supporting M365 deployments, including:
o Defender Anti-Virus
o Device and endpoint management using Intune.
o Identity and access management using Entra ID, MFA and conditional access.
* Configuring backups and recovering data using Veeam Backup and Replication.
* Patching and updating of infrastructure components, including hardware and software systems.
* Supporting and troubleshooting virtualisation platforms including Hyper-V and/or VMWare.
* Configuring and troubleshooting Remote Desktop Services and/or Azure Virtual Desktop.
* Networking fundamentals including TCP/IP, DHCP, DNS, SFTP, VLANs VPNs and Active Directory.
* A basic understanding of storage systems including storage area networks.
* Experience using ITSM ticketing system with management of high volumes of incidents and service requests, including prioritisation and escalation.
* Remote troubleshooting of complex technical issues.
* Creating and updating technical documentation.
* Strong communication skills, with both technical and non-technical audiences.
Candidate Support
We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply.
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