This is a great opportunity to support and enhance a business card programme while helping strengthen fraud prevention and customer protection within a purpose-driven banking environment.
Working closely with the Cards Product Owner and the wider card team, you’ll become a go-to expert for card operations and fraud, helping ensure card services run smoothly, securely and efficiently. You’ll collaborate with teams across the organisation — including fraud specialists, IT, customer service and external partners — to resolve issues, improve processes and support future product enhancements.
What you’ll be doing
* Supporting the day-to-day operation and improvement of the Business Card product
* Acting as a subject matter expert on cards and fraud, helping resolve operational issues
* Working with internal teams and partners to identify and resolve card or service issues
* Supporting fraud prevention initiatives and monitoring fraud detection tools
* Contributing to product improvements, system changes and operational projects
* Working closely with customer service teams to help ensure positive customer outcomes
Why this role is interesting
* Exposure to card product development and payments operations
* Hands-on involvement in fraud prevention and financial crime mitigation
* Opportunity to work across teams and drive improvements to services and processesA role where your work directly helps protect customers and strengthen payment services
This role would suit someone with experience in cards, payments, banking operations or fraud, who enjoys problem-solving, collaboration and improving how services are delivered.