Our client is a leading original equipment manufacturer and due to their continued success Staffbase have been appointed to recruit for the position of Technical Support Engineer. Office based with occasional field support the Technical Support Engineer will provide over the phone and online machine fault find and diagnostics support. £40K -£45K OT Benefits The Role: The Technical Support Engineer will provide professional technical support and advice for customers and engineers to resolve machine breakdowns, assist with machine installations and commissioning and role out software updates etc etc. Your duties will include but is not limited to the following; Provide technical advice by telephone, email and using remote on-line access Analyse possible causes of faults using mechanical and electrical documentation Diagnose faults and recommend solutions (bypass, spare parts, technician visit etc.). Use of fault-finding tools: Co-De-Sys / TwinCAT / Drivetop / Indraworks / Siemens starter / COMBIVIS etc. Identify spare or replacement parts using mechanical / electrical documentation and e-parts. Escalate cases that cannot be resolved locally to group using the Salesforce queue system. Liaise with group companies on solutions to escalated cases. Assigning and scheduling of technicians to cases that require a physical presence at the customers location Process engineers job sheets and update CRM system Candidate: You will be a competent multi skilled engineer (electrical & mechanical) and ideally you will have previous experience with automated machinery e,g CNC, packaging, robotics Ideally you will have HNC or HND qualification in either mechanical and /or electrical engineering. Applicants should have excellent electrical fault find and repair skills and ideally you will have good plc controls knowledge too. You will have excellent written and verbal communication skills and you will be able to work well under your own initiative. Hours of Work: Mon to Fri 40 hours Benefits: Excellent basic salary £40K-£45K Negotiable OT 33 days annual leave Pension Benefits