**Guest Experience Team Member Job Description**
Job Summary:
We are seeking a charismatic Guest Experience Team Member to join our vibrant team, where you will play a key role in creating unforgettable experiences for our guests and owners. As a vital part of our guest services team, you will provide exceptional service, ensure smooth operations, and maintain a welcoming environment.
Main Responsibilities:
* Greet Guests with a Smile: Create a warm and inviting atmosphere as guests arrive at our reception area, making every interaction feel personalized and effortless.
* Anticipate and Respond to Guest Needs: Actively listen to guests' questions or concerns, taking thoughtful action to address their needs and exceed their expectations.
* Collaborate with Colleagues: Work closely with other team members to deliver seamless service, ensuring every moment of the guest experience is memorable.
* Communicate Effectively: Clearly and professionally communicate with guests, owners, and colleagues, maintaining a positive tone and demeanor.
Requirements:
* Customer Service Experience: Previous experience in customer-facing roles, such as customer service advisor, reception team member, or similar positions in guest relations or customer service.
* Strong Communication Skills: Excellent verbal and written communication skills, with the ability to actively listen and respond effectively.
* Problem-Solving Ability: Demonstrated ability to handle challenges or guest complaints with patience, tact, and efficiency.
What We Offer:
* Athletic Pay Rates: Competitive pay rates with opportunities for overtime.
* Inclusive Work Environment: A supportive and inclusive work environment that values diversity and promotes career growth.
* Ongoing Support and Training: Comprehensive training and ongoing support to help you succeed in your role.
* Career Development Opportunities: Opportunities for career advancement and professional development, including fully funded qualifications.
* Exclusive Perks: Exclusive benefits, including discounts on-park dining, holidays, and purchases, free access to facilities, and more.