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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store
* Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using great product knowledge, including allergies and dietary requirements
* Working with your team to maintain cleanliness and the overall appearance of your store
* Performing tasks on the shopfloor and in other store areas as required, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile
* Experience in a customer-facing role and a passion for working within hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, and bringing a proactive, hardworking attitude
* Eager to learn new skills and gain new experiences
* Thrives in a busy, fast-paced environment
* Ability to demonstrate our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers
What we offer
* Generous annual leave entitlement with flexible holiday options and limited statutory days off
* Uncapped store discounts: 50% off in our restaurants, 25% off in the garden centre, and 10% off in our food halls
* Access to Wagestream to support your financial wellbeing, including early access to earnings, savings options, and financial advice
* Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards through our employee wellbeing platform
* Development opportunities via Dobbies Academy, our eLearning platform and training programs
* A thriving, passionate, diverse team committed to making it work for our customers
About us
Since 1865, Dobbies has been a proud UK-based garden centre retailer founded by James Dobbie. We are the only garden centre chain with stores in every UK nation.
Our love for gardens and plants is what makes us unique. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers to enjoy refreshments or meals.
We host a variety of events and experiences to bring communities together, and support a national charity that our colleagues and customers fundraise for.
We are committed to being a great place to work. We foster a team culture where colleagues are encouraged to be their best selves, share successes, and celebrate achievements. Together, we make it work for our customers.
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