Are you looking for a role where accuracy really matters and where you can make a genuine difference to people's day-to-day experience at work? If you enjoy solving problems, working with data and helping customers understand their pay, this could be a great fit for you. You'll join a friendly and committed payroll team within Transformative Business Services (TBS), where we take pride in delivering a reliable and trusted service on behalf of our client MPS (circa 85,000 employees) across 3 payrolls & 2 pensioner payrolls. You'll be part of a supportive culture where colleagues share knowledge, help each other out and work together to provide a great service to our customers. This role is hybrid, with Newport as your base, and you'll be in the office twice per week – Tuesday and Wednesday.
Responsibilities
- Deliver accurate weekly and monthly payrolls within set deadlines and in line with legislation, terms and conditions and audit requirements.
- Investigate and resolve complex pay queries, ensuring customers understand changes that affect their pay.
- Validate temporary and permanent payroll changes, ensuring appropriate checking and control mechanisms are followed.
- Complete manual underpayments and overpayments accurately and raise payments where appropriate.
- Ensure statutory, legislative and terms and conditions documentation is maintained, up to date and accessible to the wider team.
- Produce core payroll outputs for allocated payrolls, with the opportunity to support higher-level activities as required.
What You'll Bring
- Experience delivering a high standard of customer service.
- Excellent attention to detail and high-quality data input skills.
- Ability to prioritise workloads effectively in a fast-paced office environment.
- Experience working with a high degree of accuracy.
- Ability to build positive working relationships and work effectively as part of a team.
It Would Be Great If You Had
- Experience working in payroll or finance.
- CIPP Payroll Technician certification or equivalent experience.
- Experience contributing to process improvements within payroll operations.
Job Details
Employment Type: Full-time, Permanent.
Location: Hybrid – Newport, 2 days per week (Tuesday and Wednesday).
Security Clearance Level: NPVV2.
Internal Recruiter: Becky.
Salary: £25,375 per annum.
Benefits
25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.
