Digital - Delivery Manager
Rate: 506
Clearance Required: BPSS
Duration: 4 months
Location: Telford - 2 days on site
Job Description
Responsibilities
* Facilitate and run team ceremonies
* Standups (currently the team self‑organises with the support person running, but the DL sometimes helps keep on track)
* Demos/workshops (again, team self‑organises)
* Retrospectives
* Refinements and planning (usually led by the PO)
* Post Mortems/Security Incidents (if required)
* Orchestrating the pairing rotas and records
* Managing the Support rota (this is set up as recurring Google calendar events)
* Monitor team dynamics and facilitate engagement and review of the Team Charter and team processes
* Maintaining the DOG (timesheets) tracker for Consultants
* Attending the cross‑platform standup (Scrum of Scrums), providing updates to stakeholders and feeding back to the team
* Triaging Platform Support tickets (as per the Triage Rota)
* Communicating the current state and intent of the team (e.g. drafting the monthly digest, supporting the PO at Platform Priorities)
* Onboarding/Off‑boarding new starters and leavers new team members
* Managing the requirements for team members through supplier agencies
* Managing access and permissions for the team
* Ensuring Apprentices and Permie engineers have a positive learning experience
* Line Management and learning plans for HMRC Civil Servant team members (e.g. apprentices and industrial placements)
* Building and maintaining relationships with suppliers
* Coaching on appropriate tools for getting things done
* Solving problems, removing blockers and managing dependencies
* Running experiments on behalf of the team to support definition of work or process change
* Protecting the team from distractions and disturbances
* Maintaining team motivation and building team capability to deliver the roadmap
Assisting the PO with:
* Writing stories
* Communicating with the team's stakeholders
* Making judgement calls on priorities
* User research and representing the team's customers
* Prioritising the backlog
* Establishing and maintaining the roadmap and vision for the team's products
* Standing in when the PO is unavailable (arranging pre/post‑holiday handover)
* Attending DL CoP and collaborating with Platform DLs on continuous improvement initiatives
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