Choice Based Lettings Advisor (Housing), Highworth
Client: Cheshire West and Chester Council
Location: Highworth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: bce4bbb053ab
Job Views: 6
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you a highly motivated individual, willing to learn and develop new skills and experiences within Housing, and excel in supporting customers and colleagues?
An excellent opportunity has arisen to join the Housing Team at Cheshire West and Chester Council as a Choice Based Lettings Advisor.
The Choice Based Lettings Officer works as part of a small team delivering the West Cheshire Homes service, which involves processing and verifying housing register applications, and providing housing advice to residents of Cheshire West who are in housing need.
The successful candidate will provide excellent customer care, including telephone, face-to-face, and web-based communication.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.
You will work within a busy and fast-paced service, providing a proactive service to individual customers requiring one-to-one support regarding West Cheshire Homes applications or bidding activity, and answering enquiries related to West Cheshire Homes. The role is varied and requires someone who can easily learn new processes and retain information.
Ideally, you will have experience managing a busy workload in a multi-disciplinary service and be highly proficient in using IT systems to input and manage customer information. The role requires a high level of oral and written skills, along with knowledge of housing/homelessness policies, statutory responsibilities, and general housing options information. Excellent communication skills are essential.
This is an Office-Based Worker role, currently including home-based working, meaning the role will operate at the most effective locations and times, respecting the needs of the task, the customer, the individual, and the team.
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