Job Overview
1. The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the External areas, mainly concentrating service yards and external welcome halls to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater. Must hold a valid driving licence.
Main Duties
2. Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times
3. Deliver and maintain a high standard of grounds / car park care and cleaning services
4. To manage traffic within the car park / external areas during busy periods
5. To assist in the removal of pallets, cages and other removable items from site
6. Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader
7. Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader
8. To programme excess charges and ensure that these are accurately logged and accountable for audit purposes
9. Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDA's
10. Participate in ensuring that the centre is a safe and non-threatening environment for all guests
11. Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre
12. Communicate relevant information to guests on a regular basis
13. Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices
14. Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control
15. Participate in complying with Environmental Procedures and Sustainability, and Biodiversity.
16. Comply with the centre Emergency Procedures
17. To uphold our values:
What we are looking for
Knowledge, Experience & Personal Skills
Essential
Desirable
Knowledge:
· Relevant Job experience, preferably in an External retail environment
Knowledge:
· Good working knowledge of Traffic management
· Have had health and safety training and understand the principles
Experience:
· following processes and being able to work with own initiative for periods of time
Personal Skills:
· Empathy to Guests
· Excellent communicator
· Good team worker
· Strong customer service ethic
· To be flexible in working approach
· Must have sound interpersonal skills and pay attention to detail
· Good command of English Language
· Must have a valid UK Driving License
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .