Job Title: Sales Office Manager
Location: Tewkesbury, Gloucestershire (commutable from Cheltenham, Gloucester, Worcester, Evesham, Malvern, Pershore)
Salary: £39,701.04 per annum
Hours: 40 per week (five days across Monday–Saturday)
Sales Office Manager – Experienced Professional Required
We are seeking an experienced Sales Office Manager to join our clients Tewkesbury Head Office. This role requires someone with a proven background in a similar position — ideally within FMCG, food and drink, or manufacturing who can confidently lead a team and oversee the end-to-end order process for a loyal customer base.
We are looking for someone who can bring solid experience in managing a customer service or sales administration team, driving KPIs, improving processes, and delivering exceptional service in a fast-paced environment.
Key Responsibilities
• Lead, coach, and motivate a team of four Sales Administrators.
• Manage the full order process — from inbound orders and data entry to invoicing and delivery coordination.
• Ensure accuracy, compliance with pricing and promotional activity, and high customer satisfaction.
• Work cross-functionally with Production, Haulage, Technical, Sales, and Senior Management teams.
• Take ownership of customer service KPIs and reporting, driving continuous improvement.
• Investigate and resolve customer queries/complaints with effective root cause analysis.
About You
• Previous experience in a similar role is essential — Office Manager, Customer Service Manager, Sales Support Manager, or Administration Manager within FMCG/manufacturing environments will be a strong fit.
• Strong people management skills with a proven record of leading and developing teams.
• Highly organised with excellent IT, communication, and decision-making skills.
• Commercially astute with a strong customer-first mindset.
• Able to thrive in a fast-paced, detail-driven environment.
What's on Offer
• Salary: £39,701.04 per annum
• 22 days' holiday plus bank holidays (increasing with service)
• Cycle to work scheme
• Discounted products and delivery
• Enhanced Management Pension via Salary Exchange (6.5% employee, 7% employer contributions)
• Health and wellbeing support after 3 months
• Supportive team culture and opportunities for career development
Recruitment Timeline
• CVs will not be reviewed until week commencing Monday 1st September.
• Interviews will commence from Thursday 4th September.
Please send your cv to
COM1
JBRP1_UKTJ