Overview
Join to apply for the Customer Service Advisor (Fixed term) role at Radius Housing.
Responsibilities
* The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Details
* Hours: 37 hours per week
* Location: Holywood
* Reference: FHA04293
* Salary: £24,790 (SP5) – £25,992 (SP8)
* Contract: Fixed term for 2 years
How to apply
To access the full criteria and to apply online, please click the Apply button. Alternatively, application packs can be obtained by contacting the Holywood reception via the telephone number within our employer profile.
Qualifications
* A good general level of education to include GCSEs or equivalent qualifications in both English and Maths
* OR a minimum of six months customer service experience, communicating with customers via phone
* Evidence of ability to handle sensitive and confidential information in a workplace environment
* Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
* Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
* Fluent in both spoken and written English language
Benefits
In return we offer a range of benefits to employees including on-job training, a contributory pension scheme, a health cash plan (which can provide help with dental, optician and medical costs, including cover for dependent children in full-time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website.
Important dates
Closing date for applications is 21st September 2025 unless otherwise stated.
Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future vacancies. Radius is an Equal Opportunities Employer.
Seniorities and Types
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Construction
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