Overview
Join to apply for the Client Care Advisor (Weekends) role at IVC Evidensia UK. We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Advisor at Blaise Referral Hospital, our cutting‑edge multi‑discipline referral hospital. IVC Evidensia is proud to have established over 100 referral sites in our UK and Ireland network. Our newest venture, Blaise, presents a unique opportunity to be part of an extraordinary project right from its inception. Sustainability is at the core of our mission.
Responsibilities
* Be the initial point of contact with referring vets, partner practices and pet owners in making appointments.
* Welcome clients and their pets in a friendly and professional manner.
* Work within a strong team dedicated to delivering a high standard of client care.
* Maintain and update electronic and physical medical records accurately and securely, ensuring confidentiality of sensitive information in compliance with privacy regulations.
* Collect fees for services rendered, process payments, and issue invoices or receipts.
* Monitor and order office and reception supplies as needed.
* Collaborate with the maintenance team to ensure cleanliness and organisation of the reception area, waiting room, and common areas.
Qualifications
* Previous receptionist experience or the ability to demonstrate excellent customer service skills.
* Experience in an animal environment preferred.
* Strong customer service skills with a friendly and compassionate demeanour.
* Proficiency in using office equipment, computer software, and electronic medical record systems is essential.
* Familiarity with veterinary medical terminology, procedures, and common medications is advantageous.
* Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Working Pattern
This is a part‑time permanent role working weekends. The shifts will be either from 7am–3pm or 3pm–11pm.
Benefits
* 6.6 weeks annual leave FTE.
* Additional annual leave for your birthday added to your holiday allowance.
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non‑accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome benefits – reward gateway giving discounts and cashback with 100’s of retailers.
* Pension scheme.
* Discounted staff pet care.
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