Overview
The Commercial / Customer Proposition Project Manager will lead the end-to-end delivery of business and customer proposition initiatives that drive growth, improve customer experience, and strengthen Essentra's value proposition across Express and Expert customer segments. The role sits at the intersection of commercial strategy, customer experience and execution, translating customer and business needs into clearly defined scopes, plans and deliverables, and ensuring initiatives are delivered at pace, with measurable outcomes.
Responsibilities
* Lead the planning, coordination and delivery of commercial and customer proposition initiatives from discovery through to implementation and transition into BAU.
* Own project scope, objectives, milestones, dependencies, risks and benefits, ensuring alignment to strategic priorities.
* Drive clarity on what is being delivered, for which customer segments, and what success looks like in measurable terms.
* Work closely with commercial, sales and marketing teams to shape, refine and operationalise customer propositions, offers, pricing models and service approaches.
* Ensure customer insights, data and feedback are embedded into project design and decision‑making.
* Support the development and execution of differentiated propositions (e.g., Express vs Expert), ensuring consistency across channels and regions where required.
* Act as the single point of accountability for delivery, coordinating multi‑disciplinary teams across regions and functions.
* Build strong working relationships with senior stakeholders, sponsors and workstream leads, providing clear updates, risks and decision points.
* Facilitate workshops, working sessions and governance forums to drive alignment and resolve issues.
* Manage interdependencies with enabling workstreams (e.g., digital, data, people & change) to ensure joined‑up delivery.
* Apply Essentra PMO standards, ensuring consistent governance, planning and reporting across assigned workstreams.
* Track delivery progress and highlight operational risks early, recommending mitigations where required.
* Support transition to BAU, ensuring ownership, accountability and success measures are clear.
Qualifications
* Proven experience delivering commercial, business or customer‑focused change initiatives in a complex, multi‑stakeholder environment.
* Strong project management capability, with confidence managing ambiguity, dependencies and competing priorities.
* Excellent stakeholder management skills, with the ability to work credibly with senior commercial and sales leaders.
* Experience translating strategy and customer needs into executable plans and tangible outcomes.
* Strong facilitation, communication and problem‑solving skills.
* Demonstrable experience delivering commercial, business or customer proposition initiatives, rather than purely technical or IT projects.
* Proven track record in project management, including planning, governance, risk management and benefits tracking in a complex, matrix organisation.
* Experience working closely with commercial, sales, marketing or customer teams, translating strategy and customer needs into executable delivery plans.
* Strong stakeholder management capability, including experience working with senior leaders and sponsors.
* Experience operating in a global or multi‑region environment, managing competing priorities and dependencies.
* Strong written and verbal communication skills, with the ability to present clearly to different audiences.
Desirable Skills & Experience
* Experience working with customer propositions, pricing models, go‑to‑market initiatives or segment‑based strategies.
* Experience in a B2B, manufacturing, distribution or industrial environment.
* Familiarity with agile and hybrid delivery approaches.
* Exposure to global or multi‑region programmes.
* Formal project management qualification (e.g., PRINCE2, PMP, APM or equivalent).
* Experience delivering customer propositions, go‑to‑market initiatives, pricing models or segment‑based strategies.
* Exposure to customer experience (CX), customer journey mapping or customer insight‑led change.
* Experience working in manufacturing, distribution, B2B or industrial environments.
* Familiarity with agile or hybrid delivery approaches.
* Experience supporting change management and business adoption activities alongside delivery.
Benefits
* Competitive Salary.
* Discretionary Annual Bonus.
* Private Family Medical Insurance.
* Up to 5% matched pension contribution.
* 4x annual salary life assurance.
* 25 days annual leave plus bank holidays.
* Extra paid day off for your birthday.
* Paid day off for volunteering.
* Employee discounts through MyDiscounts platform.
* Salary Sacrifice Car Scheme.
* Holiday Purchase Scheme.
* Eyecare Vouchers.
* Cycle to Work scheme.
* Employee Assistance Programme.
#J-18808-Ljbffr