Overview
ECommerce & Digital Coordinator, Frimley: A leading leisure brand is seeking a Digital and Ecommerce Administrator to support its online operations. This role offers a blend of technical, creative, and commercial responsibilities, ideal for someone passionate about digital retail and brand growth.
Responsibilities
* Manage and respond to customer service enquiries through digital channels.
* Assist in maintaining the company's eCommerce platform, ensuring accurate product listings and content updates.
* Collaborate with internal teams to improve the online shopping experience.
* Work closely with customer service, sales and finance teams to ensure success of Ecommerce channels.
* Monitor customer feedback and provide actionable insights to enhance service delivery.
* Support the implementation of digital marketing initiatives to drive online sales.
* Analyse website performance data and suggest improvements.
* Ensure all customer interactions are logged and resolved in a timely manner.
* Stay updated on eCommerce and digital trends within the retail sector.
Profile / Qualifications
* Previous experience in customer service, sales administration or eCommerce roles.
* Potentially be a graduate with a Business or Marketing Degree.
* Knowledge of digital tools and platforms commonly used in the retail industry.
* Strong problem-solving skills and attention to detail.
* Ability to work collaboratively with cross-functional teams.
* Proficiency in managing and analysing website data.
* Excellent written and verbal communication skills.
* A passion for improving the digital customer experience.
Additional Information
Office-based role (not hybrid) in Frimley with a fun team and opportunities to learn and grow.
Unfortunately no sponsorship is available for this role and a visa with under 24 months would not be suitable for this permanent position.
Job Offer
* Competitive salary of £25,000 to £28,000 per year, based on experience.
* Permanent role within a supportive and collaborative work environment.
* Opportunities for professional growth within the retail sector.
* Convenient location in Frimley with accessible transport links.
* A chance to contribute to a growing eCommerce and digital team.
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