Key Responsibilities:
* Promote a positive workplace culture and strong employee relations through fair and effective people management.
* Lead training and development initiatives to build team competence and encourage continuous improvement.
* Ensure effective communication across all levels of the team, including timely completion of weekly team briefs.
* Manage team performance and attendance, including disciplinary actions, performance reviews, and absence management.
* Participate in recruitment and induction processes in collaboration with HR.
* Handle administrative tasks and produce relevant reports (e.g., time & attendance, holiday management).
* Support and manage standard operating procedures to optimize fulfilment operations and meet client SLAs.
* Oversee team budgets and labour planning to ensure efficient resource use.
* Drive quality initiatives and identify areas for operational improvement.
* Build and maintain positive relationships with clients.
* Travel to other facilities and fulfilment sites as required.
Requirements:
1. Experience managing multi-channel/multi-client e-commerce fulfilment teams.
2. Strong customer focus and communication skills.
3. Proven leadership and management capabilities.
4. Excellent problem-solving and multitasking abilities.
5. High attention to detail in a fast-paced environment.
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