Market 36 Recruitment are currently recruiting for an International Service Manager on behalf of our client, on a permanent basis. The successful candidate will be responsible for managing the end-to-end service offering for allocated accounts, ensuring the highest level of customer satisfaction. This will involve a hands-on approach, covering pre-sales support, financial control, operational oversight, and effective escalation management. Roles & Responsibilities * Provide pre-sales support to aligned sector sales specialists on global opportunities, including pricing, geographical capability analysis, and billing processes. * Generate both simple and complex quotations for existing customers. * Onboard new customers by obtaining necessary handover information from sales specialists, project managing the setup, and overseeing service implementation with a focus on issue resolution. * Take full accountability for delivering services to customers as per agreements, proactively ensuring all KPIs/SLAs are met or exceeded, taking corrective action where necessary. * Conduct regular recorded service review meetings, preparing and presenting current performance. * Act as the primary point of contact for issue resolution and take responsibility for contract profitability to agreed levels. * Review fee management reporting and monthly CPR, aiming for all customers to achieve agreed margin levels. * Approve invoi...