IT Service Desk Analyst
Competitive Salary + Excellent Benefits Package
Benefits Snapshot:
Hybrid working (2 days office / 3 days remote)
Excellent pension contributions and bonus scheme
Car scheme for employees & family
Private medical cover, wellbeing support, onsite gym
25+ days holiday plus volunteering leave
Flexible working and extensive training optionsAbout the Role:
We're looking for a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment.
The IT Team:
You'll be part of the Business Technology Services function, which delivers technology and change support across governance, technical operations, cyber security, and more. The team supports UK and European operations, ensuring technology enables and protects the wider business.
Key Responsibilities:
Log, prioritise and resolve technical issues and requests
Deliver excellent customer service across multiple channels
Escalate and manage major incidents appropriately
Contribute to change and problem management processes
Support projects and help improve internal tools like Power Apps
Maintain accurate documentation and asset records
Take part in shift patterns, including some weekend/on-call workWhat You'll Bring:
5+ years' experience in a busy IT Service Desk or similar support role
Strong troubleshooting skills with Windows 11 and Office 365
Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice)
Clear, professional communication and strong customer care focus
Ability to manage competing priorities in a fast-paced environment
ITIL knowledge and experience working to SLAsNice to Have:
Financial services sector experience
Experience with vulnerability management tools (e.g., Qualys)
Knowledge of remote support tools and collaboration platforms
Experience with Power Apps and automation of service processes
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
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