Overview
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business with a turnover of over £2 billion, and great benefits and opportunities to progress your career.
Responsibilities
* To ensure all ‘unable to locate’ parcels have the correct delivery information.
* If any parcels are damaged or open take them to the goods on hold area for further investigation.
* Be accountable for requesting further information or returning to the customer.
* Complete the administration of mis-routes and mislabelled parcels.
* Work closely with the senior management team and security department to identify and prevent fraudulent consignments.
* Carry out housekeeping checks.
* Dealing with any customer parcel searches as requested.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date.
Qualifications
* You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
* Demonstrate a high level of accuracy, self-motivation and organisation.
* You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
* Excellent administration skills with the ability to use Microsoft Office programmes.
* Have outstanding attention to finer detail including security awareness.
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Details
* Contract: Permanent / 40 Hours Per Week
* Salary: circa £26,400
* Location: DPD Raunds, Warth Park Way, Raunds, NN9 6NY
* Days of Work: Monday to Friday
* Hours of Work: 6am - 2pm
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and support with the cost of glasses for employees who regularly use a screen
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\' promises, then this is the job for you! Apply today.
Senioriy level
* Entry level
Employment type
* Full-time
Job function
* Distribution
* Industries: Truck Transportation
Referral messages and location postings have been removed to focus on the role and core requirements.
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