Job Title: Resident Liaison Officer (Kitchens & Bathrooms)Location: Hemel Hempstead
Salary: Up to £31,000 Company Van & Fuel Card
Sector: Social Housing / Planned Maintenance
About the RoleWe are seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned kitchen and bathroom replacement works within social housing properties across Hemel Hempstead and surrounding areas.
You will act as the key point of contact between residents and site teams, ensuring works are delivered smoothly while maintaining excellent customer satisfaction.
Key Responsibilities
Act as the primary liaison between residents, site management, and client representatives
Arrange and attend pre-start meetings with tenants prior to kitchen and bathroom works
Clearly communicate programme dates, scope of works, and expected timelines
Manage resident expectations and handle any queries or complaints professionally
Support vulnerable residents and ensure appropriate assistance is in place
Maintain accurate records of visits, communications, and resident feedback
Conduct post-completion satisfaction visits and surveys
Work closely with Site Managers and Supervisors to minimise disruption
Requirements
Previous experience as a Resident Liaison Officer within social housing (essential)
Experience working on planned maintenance programmes (kitchens & bathrooms preferred)
Strong communication and interpersonal skills
Ability to manage difficult situations with empathy and professionalism
Organised with strong administrative skills
Full UK driving licence (essential)
What’s on Offer
Salary up to £31,000 (depending on experience)
Company van & fuel card
Long-term, stable work within a reputable contractor
Supportive team environment
Opportunity to work on a well-established social housing framework