Overview
As The Naked Marshmallow Co. we are a proud independent British brand specialising in handcrafted gourmet marshmallows and premium chocolate products. Since the inception of the brand more than 10 years ago, we have built a strong reputation for quality, creativity, and exceptional flavour. You will find our products stocked by leading luxury retailers and exceptional independents including the finest farm shops and delis.
We are seeking enthusiastic Customer Service Representatives to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers, ensuring their needs are met efficiently and effectively. This role requires a proactive approach to problem-solving and the ability to handle various customer inquiries with professionalism and care.
Prior experience in a customer service role is desirable however for the right candidate full training will be provided.
Responsibilities
* Respond promptly to customer inquiries via phone, email, or chat, providing exceptional service at all times.
* Accurately input customer data into the system, ensuring records are up-to-date and error-free.
* Demonstrate strong phone etiquette while interacting with customers, maintaining a friendly and professional tone.
* Analyse customer feedback and resolve issues in a timely manner, escalating complex queries when necessary.
* Maintain a thorough understanding of company products and services to provide informed assistance to customers.
* Collaborate with team members to improve service delivery and enhance the overall customer experience.
Experience
* Proven experience in a customer service role is desirable but not essential.
* Strong analytical skills to assess customer needs and provide tailored solutions.
* A positive attitude and willingness to learn new skills in a fast-paced environment are highly valued.
Job Types: Temporary, Temp to perm
Contract length: 6 months
Pay: £12.50 per hour
Expected hours: 37 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Transport links
Work Location: In person