Onsite Level 2 IT support for users in hardware and software issues.
Contact us directly with any questions regarding this open position.
* Experience resolving problems directly with users
* Strong technical skills across all aspects of IT support
* Excellent customer service skills
* Familiarity with various deskside technologies
* Role may require enhanced referencing or vetting due to its varied nature
As part of a dedicated team, you will work onsite providing support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues.
You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction—aiming to leave each user satisfied with the service.
This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password resets and AV checks, as well as handle complex 2nd-line problems, working alongside remote specialists in server/data center environments.
Join Us
Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading IT companies and are committed to social responsibility—20% of profits support initiatives like Hemmersbach Rhino Force and Hemmersbach Kids’ Family. We are The Social Purpose IT Company.
* Buddy program
* Internal career development
* International opportunities
* Comprehensive onboarding
Job ID: 17649 — IT Support Engineer (Waterford, Ireland)
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