Overview
This job provides effective administrative support to the Accident & Emergency, Urgent Care and General Ophthalmology (Primary Care) service. To ensure high standards of data entry and quality across all services, in both paper and electronic record-keeping.
To maintain a high standard reception service and provide general administrative support to designated outpatient clinics, acting as a first point of contact to patients. To work as part of a large administrative team and provide cross-cover as required. To use a variety of IT systems to input data, monitor clinics and clinician availability (e.g. PAS, safe staffing). To uphold professionalism while covering the A&E reception desk and welcome area.
Responsibilities
* Adhere to all agreed Key Performance Indicators for data quality and provide exception reports where targets are not met.
* Respond to telephone enquiries from patients and staff promptly, courteously and professionally, following service guidelines and standards; address concerns to maintain service efficiency.
* Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required and referring to relevant colleagues as needed.
* Arrange transport bookings for patients as necessary.
* Book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS).
* Provide administrative support for clinicians as required.
* Ensure letters, reports and results are filed accurately within patient health records.
* Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.
* Participate in induction and training of new staff within the team, sharing knowledge of administrative processes and specialty-specific knowledge.
* Participate in a rota system to provide cross-cover for other staff to ensure consistent and effective service during annual leave or sickness.
* Assist patients with using electronic self check-in kiosks where required.
* Open, sort and distribute incoming mail.
* Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework, including annual performance and development reviews.
* Adhere to the Trust's values; 'The Moorfields Way' at all times.
* Undertake other duties designated by the Outpatient Supervisor or Assistant Service Manager commensurate with the grade.
* Actively participate in any training and development identified.
Qualifications
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We encourage applications from under-represented candidates including BAME and Disabled candidates as we work towards a representative workforce that provides quality, dignity, respect, and to deliver above and beyond.
Moorfields is a flexible-working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing. Every employee has the right to request flexible working; please discuss how this might be accommodated.
Benefits
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
* And more benefits as listed in the Moorfields benefits document
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