Overview
This is a great job for someone. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our Customer Operations Team. We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance is not just a job in suits saying no here; we’re proud to be different. We love people who do the right thing, speak up, take responsibility, and make good decisions.
A Bit About The Job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection’s purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.
You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work. You will possess the ability to work within a close knit team as well as under your own autonomy. You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business. Supporting change in the business and raising suggestions for improvement.
Skills And Experience We’re Looking For
* Experience in administration
* Strong communication skills, via email and telephone
* Ability to manage change of priorities and can organize and manage own workload
* Approachable team member, able to easily build rapport with others
* Excellent skills with Microsoft applications (especially Excel)
What You’ll Get For This Role
* Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience). Our standard full-time contracts are for 35 hours per week (with options for part-time working).
* Bonus opportunity - 6% of annual salary (Actual amount depends on your performance and Aviva’s).
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
* Aviva-funded Private Medical Benefit to help you get expert support when you need it.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
* Supportive policies including parental and carers leave.
* Flexible benefits to suit you, including sustainability options such as cycle to work.
* Three paid volunteering days to help others and wellbeing support and tools.
* Be part of Aviva Communities and take advantage of wellbeing and benefit resources.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart workers spending at least 50% of their time in our offices each week, balancing flexibility with collaboration. Aviva is for everyone and we welcome applications from all backgrounds and experiences. We encourage you to apply even if you don’t tick every box, and we consider flexible working including part-time and job shares.
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