JOB DESCRIPTION
Post title:
Location:
Term:
Communications and Resident Involvement Administration Officer – Immediate Start required – closing 9th January
London- travel to our local offices – Hybrid 3 days in office
3 month FTC
Grade:
Grade 5 - £33000
Responsible to:
Communications and Resident Involvement Lead Officers
Key objectives:
* To support the administrative functions of the organisation's internal and external communication platforms and corporate events.
* To provide essential administrative and coordination support for resident involvement structures and resident forums.
Main Responsibilities
Communications
* Website and intranet updates
* General support with communications tasks
* Supporting the organisation of corporate events
* Text and emails messaging
* Maintaining the photographic library
* Keeping the comms schedule up to date
* Sourcing good news stories for the website and socials
* Assisting with the collation of information for PowerPoint presentations / digital noticeboards
* Assisting with keeping noticeboards up to date and arranging distribution of collateral to local offices
Resident Involvement
* Providing administrative coordination for resident meetings (contacting residents, sending out documents, booking rooms, etc.)
* Supporting resident consultation events
* First point of contact for resident Involvement enquiries
* Following up contact from residents interested in joining local boards and forums
* Supporting and promoting resident involvement activities
* Attending and supporting resident meetings (some evening work may be required)
* Gathering action responses from resident meetings from appropriate officers
* Supporting resident consultation events
* General RI support
Experience and Skills
Essential
* Strong Organisational Skills: The ability to manage multiple priorities and plan events with attention to detail is essential.
* Communication Skills: Excellent written and verbal communication skills to build rapport with diverse residents and stakeholders.
* Content & Digital Support: Assisting with posting and updating content on websites/social media, compiling data reports (web analytics, media coverage), managing image libraries, and proofreading.
* Customer Focus: A genuine commitment to customer care and an enthusiastic approach to engaging with tenants and leaseholders.
* Flexibility: A proactive attitude and a willingness to work occasional evenings or weekends to support meetings and events.
Desirable
* Basic graphic design / video editing skills
* Minute taking
Benefits
33 days holiday and Bank Holidays
10% Employer Pension Contribution
Gym Membership
Cash Plan medical scheme