Main area Administration Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Maternity cover Jan - Dec 2026) Hours Full time - 37.5 hours per week Job ref 276-7644935-AC
Site Queen Victoria Hospital Town East Grinstead Salary £27,485 - £30,162 per annum Salary period Yearly Closing 04/01/2026 23:59
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
* tailored personal development to support career aspirations, including accredited clinical and management development programmes
* flexible working arrangements for a work-life balance that suits you and your needs
* a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department, fixed term to cover a maternity leave period.
The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload. The candidate will work as part of a large efficient and effective busy and friendly team, to ensure patients receive the best possible care in a timely manner.
Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided.
The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.
The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.
Main duties of the job
To provide full secretarial and administrative support to the Plastics Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
To communicate sensitively and appropriately with patients suffering from serious illness.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification document for full details of the role.
Person specification
Qualifications
* Secondary education to GCSE level including English and Maths
* NVQ level 3 in administration or equivalent experience
* AMSPAR Level 3 Certificate in Medical Administration
* RSA Level III
Experience
* Significant experience in secretarial/administration, preferably in a medical setting
* Previous medical secretary experience
Knowledge
* Knowledge of the principles of confidentiality and data protection
Skills
* Excellent keyboard skills
* Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
* Capability to work under pressure
* Attention to detail with high degree of personal organisation, prioritisation and self-management
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
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