We're looking for an experienced and accomplished Group Head of Vehicle Appraisal to join our Central Car Auctions team in Accrington.
We offer:
£50,000 basic salary
33 days' annual leave
Generous employee discounts
Private healthcare
Workplace pension
Company car
Company phone and laptop
...and much more
Hours
Full time: Monday, Wednesday & Friday 8.30am - 6pm and Tuesday & Thursday 8.30am - 5.30pm
About the role
Our Head of Vehicle Appraisal will review and refine our existing processes while designing new operational solutions that align with our business objectives. You will play a central role in the development and enhancement of appraisal service products, ensuring we're meeting the needs of our customers and the wider business.
As a people-focused leader, you will manage and inspire a team of managers and appraisers, guiding them to meet and exceed KPIs while maintaining a healthy balance between employee wellbeing, customer satisfaction and appraisal performance. You will mentor your team to create a high-performing, engaged and a customer-centric operational culture.
Willingness to travel as required, including occasional overnight stays.
Day-to-day duties
Take full ownership of appraisal operations and branch service standards, ensuring best-in-class performance across all areas.
Oversee the design and implementation of efficient processes and operating standards aligned to business strategy.
Mentor, motivate, and develop your team to drive productivity, engagement, and a high-performance culture.
Collaborate with the executive team to help shape business strategy and future operating models.
Ensure all operations comply with NAMA.
Evaluate operational risk and appraisal quality programmes.
Essential skills
Strong interpersonal skills with the ability to build trusted relationships at all levels, including during periods of high pressure
Proven experience in vehicle appraisal and field-based operational environments
Highly proactive with strong planning, organisational, and decision-making skills
Excellent verbal and written communication skills, with the ability to convey complex information clearly
Collaborative team player who supports and empowers others
Calm and effective under pressure, with a consistent focus on quality in all outputs
Experienced people manager with a track record of motivating, coaching, and developing high-performing teams
Strong business acumen with the ability to align operational activity to broader commercial objectives
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.
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