LOCATION:
Carpenter House Carpenter Street Perth, PH1 5GB
SALARY:
£30,689 - £32,866 per year
CONTRACT TYPE:
Temporary
POSITION TYPE:
Full Time
HOURS:
36 hours per week
We currently have the following opportunity:
IT Technician, Perth PKC13019
£30,689 - £32,866 Fixed Term (until 31/03/2027)
Carpenter House, Carpenter Street, Perth PH1 5GB
We are recruiting an IT Technician within the Technical Support on a fixed term basis until 31/03/2027.
The Role
To provide first / second line technical support across Perth & Kinross Council and assist with IT project work in any IT area as required. To deliver effective ICT support through the provision of high-quality IT Helpdesk services and on-site support across all PKC sites, during school / business hours, and early mornings / evenings / weekends where required. To provide support and guidance to IT Students / other IT staff in their day-to-day tasks. The role encompasses a range of duties, including:
* Work in a team assisting in the installation, configuration, maintenance and support of ICT equipment, peripherals, and standard software.
* Provide first line support to log / prioritise / resolve incoming user queries and faults via an IT Helpdesk
* Assist in the maintenance of the Council's ICT asset register. System data input
* Provide written and oral progress reports when requested.
* Undertake other duties allocated as and when required.
Skills & Experience Required
Candidates must be educated to HNC level in an appropriate discipline or have experience in a relevant professional ICT environment.
You will be able to demonstrate:
* Experience of working collaboratively in a team environment; building working relationships with others
* Ability to work well under pressure, multi-task and take personal responsibility for prioritising your own workload.
* Experience of dealing effectively with generally similar enquires and requests by providing technical/specialist advice and information which may require investigation, research and explanation.
* Ability to communicate clearly with users who have a wide range of technical knowledge.
You must have a sound technical understanding of:
* Microsoft Windows 10/11 operating systems and PCs in an enterprise environment
* Enterprise printing solutions
* Office365
Prior experience of the following would be an advantage:
* Supporting Android smartphones
* Supporting Audio-visual equipment
* Supporting iPads in an educational environment
* Using Active Directory & Microsoft Management Console (MMC)
* Using Microsoft System Centre Configuration Manager (SCCM)
* Using Service Desk software such as Ivanti Service Desk
* Using automated call distribution (ACD) systems
Experience of working within a Council/School environment would also be an advantage.
You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
Working at Perth & Kinross Council
Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.