* Rare key account management and renewals role
* A business that is making strides in a competitive marketplace
About Our Client
This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service.
Job Description
* Manage the end-to-end customer renewal process efficiently and effectively.
* Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
* Prepare and present renewal proposals to clients, addressing any queries or concerns.
* Collaborate with the sales and support teams to optimise customer experiences.
* Identify opportunities for upselling or cross-selling additional products or services.
* Maintain accurate records of all renewal activities in the company's CRM system.
* Analyse customer feedback to improve service offerings and processes.
* Stay updated on industry trends to provide informed advice to clients.
The Successful Applicant
A successful Customer Success Manager should have:
* Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services.
* Strong interpersonal skills and the ability to build long-term client relationships.
* Proficiency in using CRM systems and other relevant software tools.
* Excellent communication and negotiation skills.
* A results-driven mindset with a focus on customer satisfaction.
* Knowledge of the Birmingham market is a plus.
What's on Offer
* Competitive salary in the range of £45000 to £55000 per annum + Bonus - dependent on experience
* Comprehensive pension scheme to support long-term financial planning.
* Remote working options for increased flexibility and work-life balance.
* Opportunity to work in a growing and innovative technology and telecoms company.
* Supportive and collaborative company culture.
#J-18808-Ljbffr