Join Mitie – the future of high performing places
Role: Facilities Coordinator
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 9 Month Fixed Term Contract
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.
Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.
Role Responsibilities
* Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders
* Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required
* Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations
* Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback
Required Qualifications
* Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment
* Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office
* Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends
* Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service
Health & Safety Responsibilities
* Follow company policies and procedures, using all equipment and PPE correctly
* Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment
* Communicate any training needs or concerns to your Line Manager via the appropriate channels
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