Description
Performance Manager – Lead, Coach, and Inspire
Location: Reading (RG1 7QF) – Onsite, Mon–Fri, 9–5
Salary: Circa £37,000 – £43,000 per annum
Contract Type: Full-time, permanent
Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone's life? If so, Fedcap wants you to join our mission
Drive Performance. Inspire Success.
As a Performance Manager, you'll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community.
You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally.
This is more than a management role. It's a chance to lead with purpose.
What You'll Be Doing
* Lead and develop a team to hit performance, quality, and customer service goals.
* Use your coaching skills to build a high-performing team through daily support, reviews, and performance management.
* Inspire through action – prioritising underperformance and unlocking your team's full potential.
* Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities.
* Drive employer engagement and commercial growth in the local market.
What You'll Bring
* Proven success in team leadership within a target-driven, customer-facing environment.
* A natural coach – able to spot potential, guide development, and build confidence.
* A performance mindset, able to interpret data, drive improvements, and think strategically.
* Strong understanding of employability services, employment law, and diversity & inclusion.
* An NVQ Level 5 in Management & Leadership (or equivalent) is ideal.
About Us
Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We're part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we've supported more than 113,000 people since 2019.
You'll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.
What's in It for You?
* 33 days' annual leave (including bank holidays)
* Pension contribution up to 5%
* Monthly benefits scheme worth up to £500
* Free life assurance (4x annual salary)
* Accredited development and leadership training
* 24/7 Employee Assistance Programme for you and your family
Ready to Lead with Purpose?
If you're an enthusiastic leader, passionate about coaching teams and creating real change, we'd love to hear from you.
Apply today and be part of something bigger.
Equity, Diversity & Inclusion
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.
We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
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