Guest Experience Assistant
The Role
To assist in the smooth operation and control of the Front Office area. To ensure the efficient running, to maximize the profitability of the hotel’s room sales, and maintain the required standard of service to guests. Assist departmental managers as and when required.
Key responsibilities
As a Guest Experience Assistant, you will perform a wide range of tasks including guest satisfaction, team performance, and cost control:
* Handle guest requests, inquiries, and complaints;
* Ensure smooth arrival and departure processes;
* Monitor guest satisfaction and take corrective actions when needed;
* Proactively maximize room and F&B upselling;
* Manage and train team members to meet performance standards;
* Review schedules and implement changes where necessary;
* Manage stock control and equipment maintenance efficiently;
* Adhere to hotel values at all times.
Requirements
* UK citizen or valid work permit;
* Proficient numeracy and literacy skills;
* At least 1 year of experience in a similar role.
The Hotel
At The Fellows House, we aim to offer everyone an amazing experience. We provide a personal blend of empowerment, enlightenment, and engagement, seeking the remarkable in everyday details. We value cultured, devoted, and person-centred individuals—the best Cambridge has to offer.
Who are you?
You are an ambitious hospitality professional eager to learn and grow daily. Passionate about your work, you lead by example, inspiring your team to excel. You thrive in the dynamic environment of hospitality and enjoy building lasting relationships with guests and colleagues.
You identify with our values:
Cultured: We strive for excellence, impeccable manners, and cultural appreciation.
Devoted: We are committed, loyal, and passionate about creating exceptional experiences.
Person-centred: We engage genuinely with everyone, respecting individual needs and preferences.
Benefits
* Competitive salary package;
* Access to GO Hilton Travel Programme;
* 50% F&B discount at Hilton Hotels through the programme;
* Staff meals and hot drinks during shifts;
* Opportunities for career development and training.
If interested, please click ‘apply’ to be considered for this excellent opportunity.
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