This is an exciting opportunity to be a part of an dynamic and expanding team within the printed packaging and pre-press software market.
We are looking for a confident, knowledgeable packaging pre-press production specialist with great communication skills and a good around IT knowledge, is that you?
HYBRID Software is a global software vendor for the world-wide packaging graphic arts market using cutting-edge technology and market-leading products to help its customers achieve greater success. To support its ongoing success in the UK and Ireland, HYBRID is looking for an additional Software Support Engineer to add to its UK team.
As a Support Engineer, you will be actively involved with, software installation, customer training and customer support within the UK and Ireland.
Hybrid software offer a generous benefit package including: annual bonus, life insurance, company pension, along with company car, phone and laptop.
Your main responsibilities will be:
* Software installation, training and testing at customer’s sites.
* Diagnose and support issues reported by our customers, and coordinate withour development team to resolve these quickly and effectively.
* Manage pre-installation and training customer visits.
* Support our customers with the day-to-day use of the software
* Solve market problems to drive successful outcomes.
* Communicating with product management and the software development teams to keep your knowledge up to date and to drive innovation.
Desired skills & personal qualifications:
* Proven track record of packaging pre-press production and knowledge.
* Develop an in-depth technical knowledge of our product portfolio and related products.
* Ability to demonstrate all the functions of our software and related workflow in a customer environment or trade exhibition.
* Able to diagnose problems and take the necessary actions.
* Hands on - willing to do whatever needs doing to help customers.
* Able to provide clear information to the customer with respect to plans of action and progress.
* Able to work independently.
* Willing to travel frequently within the UK and Ireland (approx. 80%) occasional European travel.
* A positive attitude and team player.
If you would like to be considered for the role and you are based in the UK please send your CV to hr-europe@hybridsoftware.com
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
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