Start Your Engineering Career Where Learning Meets Impact!
Spectrum IT are working closely with a UK & Global engineering client to hire a motivated and customer centred Engineering Graduate. You will join our client in their Whiteley, Hampshire office. This is a full-time, permanent role based onsite Monday to Friday. You'll need to be within commutable distance and be happy to work from the office five days a week.
This is an excellent opportunity for an ambitious engineering graduate ready to start their career. You'll become a Technical Support Analyst, learning the company engineering systems from the ground up while providing technical support to customers worldwide. Working directly with experienced engineers, you'll gain hands-on expertise in complex industrial systems. Overall the role will focus on solving technical problems for customers with installed machines and upgrades. You'll diagnose engineering issues, build strong customer relationships, and develop deep product knowledge through real-world problem-solving.
Our client are looking for a natural problem-solver who's eager to learn and is comfortable with technical challenges. You should be customer-focused, resilient when facing new problems, and able to communicate technical information clearly.
Key Responsibilities
Own customer support requests, focus on deciding the most effective response and allocation of tasks as necessary to the most appropriate team members
Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines.
Ensure customers are kept appraised of any changes/developments via ticketing systems
Build a strong rapport with customers to create a better understanding of their requirements
Liaise with other internal departments, following the defined processes to ensure timely customer resolutions and customer satisfaction
Support the customer service team with quoting and raising sales orders when required, ensuring orders are shipped with the correct documentation and fixings
Identify opportunities for additional spare parts, equipment, upgrades, or service contracts for customers where possible
Collect and manage customer feedback through post-service surveys
Skills & Experience
Essential
Hold a relevant Engineering qualification or equivalent engineering sector work experience
Experience in some form of customer service-related role
Candidates for this role must be able to commute to the Whiteley area daily and hold a relevant engineering degree/education background.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy